Contact Us

Box Office

For all ticketing & booking enquiries, including group bookings, please contact us directly at boxoffice@vaultfestival.com.

The Festival phone service is only active between the programme launch in December and the end of each year’s Festival. During this period, you can phone the Box Office on 0208 050 9241 between 11am and 4pm, Monday – Friday.

Lost property? Email boxoffice@vaultfestival.com.

Press Enquiries

For Press & Arts Industry contact information, please visit our Press & Arts Industry page.

Arts Industry Enquiries

For Arts Industry & accreditation enquiries, please contact artsindustry@vaultfestival.com. See the Press & Arts Industry page for more information.

Programming Enquiries

If you are interested in performing at VAULT Festival and would like to learn more about how to apply, please head to our Perform With Us page. If you are performing at VAULT Festival and need access to tech specs, marketing and press toolkits, and other resources, head to our Resources For Participants page.

Data Enquiries

For information on any data that we hold about you, or the use of your image in VAULT Festival marketing please contact our Marketing Team on marketing@vaultfestival.com. You can ask VAULT Festival to stop using your images at any time, in which case it will not be used in future publications but may continue to appear in publications already in circulation.

Other Enquiries

For non-programming, general and other non-urgent enquiries, please contact us directly on info@vaultfestival.com.

Complaints

If you’re unhappy with the service you receive from us, you can access our complaints procedure. Two important things to consider before submitting a complaint:

• Have you spoken to any of the VAULT Festival team in person, on email, or on the phone about this issue?
• Have you allowed at least seven days for the team to respond to your request?

You can use the online complaints form to log your complaint, or via email on boxoffice@vaultfestival.com.

Need help with making a complaint? If you cannot make the complaint yourself, or simply want the support of others, please ask a friend, carer or other advocate to help you. Our complaints procedure is also open to those acting on your behalf, for example a residents’ association, MP, Councillor or Citizens Advice Bureau.