The Cookie Has Crumbled.
Whoops – unfortunately we can’t go any further with your booking right now because your device seems to be blocking “cookies”. Don’t fret! You can either follow the instructions below to try and fix the issue, or just give our box office a call on 0208 050 9241 between 11am and 4pm, Monday – Friday, and they’ll be able to book you in over the phone. They’re a lovely bunch and happy to help.
Wait, what are “Cookies”?
To book tickets online, we use Cookies to keep track of your shopping basket while you progress around our site. These cookies don’t collect personal information and aren’t used for advertising – it’s the bit of code that keeps track of what you’re trying to book for, and how many tickets – that kind of thing.
Got it! What can I do to fix it?
I’m using an Apple device
First, refresh the page. If that doesn’t work, try opening the booking page in a private browsing window on Safari – you can find out how by clicking here. This will enable Cookies to work, but will delete them as soon as you close the tab.
Failing that, you can try going to your Privacy Settings in Safari and ensure that:
- The setting named ‘Prevent Cross Site Tracking’ is toggled to the left (off) / not ticked.
- The setting named ‘Block All Cookies’ is toggled to the left (off) / not ticked.
Once you have finished, you can change these settings back to how they were before, if you like.
I’m using another browser ( e.g. Chrome…)
Please make sure that your browser is not set to block either ‘third party’ or ‘all’ cookies. You can also…
- Look up to the right hand side of the search bar.
- You should see a tiny red ‘x’. Click on it.
- Click on ‘Show Cookies and other site data’
- Navigate to the Blocked tab
- Allow cookies for spektrix.com (our ticket booking software).
- Refresh the page.
Help! None of this is working!
Don’t worry. Just give our box office a call on 0208 050 9241 between 11am and 4pm, Monday – Friday and they’ll be able to book you in over the phone.
