Our Covid-19 Guidelines

We’re conscious that COVID-19 hasn’t fully disappeared from our daily lives. We will continue to monitor the situation, and follow any government guidance, if any. We know that everyone has different levels of comfort so we’ve outlined below the steps we’re taking to keep everyone safe and having a good time.

Your Booking

Contactless Tickets

We’ll email you a lovely E-ticket when you book. This doesn’t need to be printed and can be shown to our team on any smart device. Your E-ticket will be sent to the email address you’ve provided (check your junk if you can’t see it) and can also be downloaded when you log in to your ticketing account and view your order history.

Flexi-Tickets

If flexibility is important to you, you can turn your tickets into “flexi-tickets” during the checkout which means you can alter your booking to another performance of the same show for free, no matter what the reason, just by contacting our Box Office team.

Feeling Unwell?

Please don’t come if you’re feeling unwell. Drop our Box Office team a call or an email and we’ll help sort you out with credit in your account, or exchange your ticket for another date – whichever you prefer.

Box Office

Don’t fancy booking online? No problem! You can email us at [email protected] to request a call back and we can book your tickets for you over the phone.

Your Visit

Face Coverings, Distancing, & Vaccinations

We’re not currently operating any mandatory social distancing, face covering wearing, or vaccination rules. However, we encourage the use of face coverings when you’re not seated, as well as taking a lateral flow test before attending, especially if you’re feeling unwell. We strongly recommend that you have been fully vaccinated. These guidelines aren’t mandatory in order to attend, but they’re encouraged for your own safety, as well as that of our artists, staff, and those around you. Thanks for being a legend.

Being Kind

Being kind to our team and one another is exactly what we all need right now. We appreciate you.

Finding Our Venues

We have multiple venues across Waterloo – your lovely E-ticket email will have the address of your venue and the start time of the show and you can head straight there. Some venues may be different addresses to where you’ve been before so please check your E-ticket before setting off.

Got any questions?

Drop us a line! You can email us at [email protected]