Your Visit

VAULT Festival is a destination for your whole night – or even your whole day.
Across our venues you can find bars, great food and extra entertainment to turn your trip to the theatre into a real adventure. The information below can help you make the most of your visit.

Getting There

The majority of events happen under one roof at our hub in The Vaults, Waterloo. For 2019, we’re encompassing more of the local area than ever before with venues including The Network Theatre, Travelling Through…, The Horse & Stables and a variety of pop-up and vehicle venues joining the lineup. Please make sure you check your tickets carefully so that you arrive at the correct venue in good time.

The Vaults

Venues at The Vaults: Unit 9, Granby Place, Pit, Cavern, Cage, Brick Hall, Crescent, Studio, The Forge, The Punch, All LATES.

VENUE INFORMATION: Bars | Food | Wheelchair accessible.
Latecomers may be refused entry & your tickets will not be refunded.

DIRECTIONS: The Vaults, Leake St, London SE1 7NN. There is no parking.
Leave Waterloo Station via Exit 1. Turn right onto Station Road Approach and keep on the right hand side of the road. Keep walking until you see a set of stairs and go down. Turn right at the bottom of the staircase. The entrance to the Vaults is 10 metres down the Leake Street graffiti tunnel on the right hand side.
WHEELCHAIR ACCESSIBLE DIRECTIONS:Leave Waterloo Station via Exit 2. Turn right onto Waterloo Road. Continue along Waterloo Road until you reach Baylis Road on the right hand side. Turn onto Baylis Road and continue pass Spur Road. Turn right onto Lower Marsh (you will see Cubana restaurant on the left). Continue up Lower Marsh until you reach Leake Street graffiti tunnel on the right hand side. Go down the ramp and continue along Leake Street. The entrance to The Vaults will be on your right.

Network Theatre

VENUE INFORMATION: Bar | Wheelchair accessible.
Latecomers may be refused entry & your tickets will not be refunded.

DIRECTIONS: Network Theatre, 246A Lower Road, London SE1 8SF
Access to the Network Theatre is via Launcelot Street (SE1 7AD). A member of our team will be stationed outside the venue to point you in the right direction up to 30 minutes prior to the start of performances.

Travelling Through… Bookshop

VENUE INFORMATION: Bar | Not wheelchair accessible.
Latecomers may be refused entry & your tickets will not be refunded.

DIRECTIONS: Travelling Through…, 131 Lower Marsh, London SE1 7AE
Located at the Westminster Bridge Road end of Lower Marsh, next door to Scootercaffe.

The Horse & Stables

VENUE INFORMATION: Bar | Food | Not wheelchair accessible.
Latecomers may be refused entry & your tickets will not be refunded.

DIRECTIONS: The Horse & Stables, 122-124 Westminster Bridge Road, London, SE1 7RW
At Waterloo Station follow signs for Exit 2/Waterloo Road. Turn right out of the station (toward the Old Vic Theatre). Turn right onto Baylis Road (past Cubana restaurant on your right) follow it until the junction with Westminster Bridge Road – The Horse & Stables will be on your right hand side.

Vaulty Towers

VENUE INFORMATION: Bar | Food | Not wheelchair accessible.
Latecomers may be refused entry & your tickets will not be refunded.

DIRECTIONS: 34 Lower Marsh, Lambeth, London SE1 7RG
Located halfway along Lower Marsh, on the corner of Johanna Street.

Accessibility

VAULT Festival is for everyone.

A lot of our audience members have different needs, and we’re constantly trying to ensure that everyone’s festival experience is perfect. To learn more about Accessibility at the Festival, visit our dedicated page here.

Food And Drink

With numerous bars and fantastic food provided by PopCo, VAULT Festival has everything you need to enjoy a whole day without going hungry.

A brand new EU-inspired menu has been specially devised for VAULT Festival 2019 by the local chefs behind PopCo., with Yordan Kasabov and Lukasz Wrona behind the stoves. Hearty dishes, snacks and sides are on offer. View the full menu here.

10% Off Selected Drinks for Star Card Holders & Students

In partnership with WeAreWaterloo we’re offering 10% off selected drinks in our bars at our central hub in The Vaults for all Star Card holders and students. Anyone who lives, works or studies in the Waterloo area is eligible for a Star Card, entitling you to a range of special offers and discounts. Discounts will be given upon presentation of a valid Star Card and proof of ID. Students are also eligible for 10% off selected drinks upon presentation of valid student ID. You can learn more about Star Card here.

Carbon Free Dining & Waste Reduction

VAULT Festival is proud to be Carbon Free Dining Certified. We have teamed up with Carbon Free Dining, the United Nations-backed restaurant initiative. For all food we serve, we’ll offer diners the opportunity of planting a single fruit tree for an optional donation of 99p, effectively offsetting the carbon footprint of the food we serve. You can learn more about VAULT Festival’s support of this initiative here.

VAULT Festival is also investing in 29,000 reusable cups to significantly reduce single-use waste, alongside a switchover to paperless tickets, a ban on plastic straws, and a guarantee that all food and beverage packaging is biodegradable or recyclable.

FAQS

Frequently asked questions about your visit to VAULT Festival.

When Is VAULT?

23rd January – 17th March 2019, Wednesday to Sunday. We are closed on Mondays & Tuesdays.

Where Is VAULT?

The Vaults, Network Theatre, Travelling Through, The Horse & Stables and several mobile venues in the immediate Waterloo area. Please see the Getting There section for directions and addresses.

What are your Opening Times?

These are the opening times for the Main Bars and Box Office at VAULT Festival, located at The Vaults, Waterloo. You’re welcome there, with or without a ticket, at any time. Please note that if you are attending a ticketed event at Network Theatre, Travelling Through… or The Horse & Stables, you must find your way to that specific venue in advance of the event time to guarantee admittance.

Weds 17:30 – 01:00
Thurs 17:30 – 01:00
Fri 17:30 – 02:00
Sat 14:30 – 03:00*
Sun 14:30 – 00:00

*Please note that the MAIN BAR becomes a “Lates” event space at 22:30 on Saturday. These events are separately ticketed. If you do not have a ticket to the LATE event you’ll be relocated to our public bar, The Punch, at 22:30. This will be enforced, so please either bring your LATES ticket or make your way to The Punch bar before 22:30.

Can I come and look around for free?

Venue entry is free; come and enjoy the bar, grab a bite to eat, and have a look around – it’s a great way to decide which show to see or just to have a good time.

How do the tickets to shows work?

All shows and events are ticketed separately. This is because they’re all produced by different people – VAULT Festival aims to help artists make as much of a return from their work as possible while keeping an affordable pricing policy. One ticket gets you into one show – easy.

This means Day Tickets are not available, but there are packages and combo offers to be found if you want to go and see more than one show – which we highly recommend.

All ticket sales are final. Please see our terms and conditions for more details.

Do you do special offers?

Of course! Check out the Special Offers Page to find out about Combo Tickets, Preview Prices, Member Benefits and more.

Member Benefits sound great. How do I join?

Head over to the Membership Page to find out more and grab a V19 Membership.

Where’s my venue?

Most are at The Vaults. These are: Pit, Cavern, Cage, Studio, Brick Hall, Crescent, The Forge, The Punch & All Lates. Network Theatre, Travelling Through, The Horse & Stables and Unit 9 are all within a short walk. You can find addresses and directions to each venue above.

How long is my show? How many can I see in a night?

Most shows at VAULT Festival 2019 fit into an hour long slot. This means they should finish not later than one hour after the stated start time – but it’s always best to leave a bit of a buffer between them because this is live theatre: sometimes things happen we can’t predict! All show durations are listed on their respective show pages.

I bought tickets but now I can’t come – help!

If you have mistakenly booked or can no longer attend, please contact the Box Office 48 hours in advance. We’ll do our best to swap your ticket to a date you can attend.

What are the Lates I keep hearing about?

VAULT LATES are a series of extravagant parties and themed events on Saturday nights. Check out our Lates listings to see what’s coming up and turn your evening into an unforgettable night.

Please note that the MAIN BAR becomes a Lates event space at 22:30 on Saturdays. These events are separately ticketed. If you do not have a ticket to the LATE event you’ll be relocated to our public bar, The Punch, before half past ten. This will be enforced, so please either bring your LATES ticket or make your way to The Punch bar before 22:30.

All LATES events are 18+. Purchased tickets will not be refunded to anyone underage, and we will check: so please book carefully.

I’ve been in the venue for a while. Can I just stick around for the Lates?

Sorry, no. The artists and companies who put on the Lates are just as important to us as all the theatre shows and comedy nights. You wouldn’t wander into one of those without a ticket, so please do us a favour and either grab one in advance or find your way to The Punch if you don’t fancy it.

I’m running late, what do I do?

The volume of shows at VAULT Festival, and the intimate nature of the venues, means we must start performances on time. Doors will close 1 minute before the scheduled start time of the performance. If you arrive after this time, you may be denied entry and your tickets will not be refunded, so please: plan in advance and leave plenty of time to arrive. We know sometimes it’s unavoidable and we’re very sympathetic – but we can’t refund tickets if you don’t make your show. This is a festival-wide policy so please accept decisions as final.

If you can, get in touch with the Box Office as soon as you know there’s a problem and we might be able to help. We’ll do our best!

Do you have a bar?

Loads. They’re all great and open to the public whenever we are. The Network Theatre, Travelling Through and The Horse & Stables have their own bars too, if you’re seeing a show there.

I’m hungry. Is there good food to eat?

Yes, and lots of it. The VAULT kitchen, featuring and array of delicious and warming delights, is open most of the time, and offers everything from hot snacks to full meals at very reasonable prices.

What’s accessibility like?

All venues at The Vaults (with the exception of the upstairs of the Punch), Network Theatre, are wheelchair accessible. Unfortunately Travelling Through and The Horse & Stables are not wheelchair accessible, due to stairways. Please contact Front of House in advance if you have questions or requirements. We can usually offer free Companion tickets, so please let us know in advance if that would be helpful.

Do you have a cloakroom?

The Cloakroom will be open on Saturday nights from 10.30pm ONLY for Lates guests. Cloakroom is charged at £2 per item.

Can I take photos during a show?

Not usually, no. Please don’t whip our your fancy smartphone or camera during a performance unless you’ve been explicitly granted permission by the performers. Ignoring this can get you removed from the venue.

Are there Terms & Conditions I should read thoroughly before I come?

Yes, and thank you for asking. VAULT Festival operates under the attached terms and conditions, which you agree to by purchasing a ticket. So please read them.

Contact Us

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For all ticketing & booking enquiries, including group bookings, please contact us directly at boxoffice@vaultfestival.com.

If you need to get in touch over the phone, you can call the team on 020 8050 9241. Box Office phone hours are from 11am – 4pm, Monday – Friday. We receive a lot of calls so please bear with us if you can’t get through, or send us an email and we’ll get back to you as soon as possible.

For general enquiries, please contact us directly on info@vaultfestival.com.

Lost property? Email lostproperty@vaultfestival.com.

For Press enquiries, please contact press@vaultfestival.com

Complaints

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If you’re unhappy with the service you receive from us, you can access our complaints procedure.
Two important things to consider before submitting a complaint:

  • Have you spoken to any of the VAULT Festival team in person, on email, or on the phone about this issue?
  • Have you allowed at least seven days for the team to respond to your request?

Contact our Complaints team

You can use the online complaints form to log your complaint, or via email on help@vaultfestival.com.

Need help with making a complaint?

If you cannot make the complaint yourself, or simply want the support of others, please ask a friend, carer or other advocate to help you. Our complaints procedure is also open to those acting on your behalf, for example a residents’ association, MP, Councillor or Citizens Advice Bureau.